Mr. Powell founded Powell Tech Group, Inc. (PTG) in 1994 to help companies do what they do better. His experiences in business operations coupled with his engineering, manufacturing, field service, and process improvement backgrounds, allow him to design industry specific "custom" packages to address Customer's needs. Setting goals and building processes to deliver goal oriented products and services are imperative. Mr. Powell offers the "PTG Organizational Tune-Up" to help restore winning performance and improve efficiencies.

By using best practices and proven process improvement tools, Mr. Powell can help businesses enhance their productivity and build processes to deliver "Best of Business" products and services. Wise use of customer, supplier and employee data can provide the winning edge to your company's success. PTG services include process mapping for defining where clients can gain speed, simplicity and savings in delivering their products and services. PTG also designs, administers, tabulates, and assesses Customer and Employee Surveys for clients to ensure their resources are applied appropriately to fulfill their customer's satisfaction requirements.

Prior to establishing PTG in 1994, Mr. Powell was a member of General Electric Company's Computer Service Division as a Field Account Manager and worked with customers to ensure GE's high levels of service and customer satisfaction. He was promoted to National Accounts Implementation Manager where his responsibilities provided him matrix-management cross-functional authority for ensuring all service delivery resources were in place for implementing the long-term service quality of new, highly visible, national accounts.

Harry was later recruited to utilize his extensive customer and field service experiences to help launch GE's New Initiative Programs (Workout and Change Acceleration Programs) as a Business Systems Specialist. He provided leadership and development expertise applicable to new efficient and effective field service and support operations processes to help GE's overall services delivery programs and became co-founder of the first "Process Improvement Center" for GE Capital's Technology Management Services Division. This center provided value-added consulting services to customers, both internal and external, by sharing GE's Best Practices Programs. Harry also developed facilitation, team meetings and process improvement training courses.

Before joining GE, Mr. Powell served as District Manager, Critical Accounts Manager as well as Service Center Operations Manager for Honeywell/Bull Information Systems where he received a variety of National Service Excellence Awards from Honeywell for increasing service revenues and overall customer satisfaction.

Mr. Powell has found that most companies evolve from their startup beginnings through positive and negative influences. Some opportunities propel them into very profitable situations that prove their planning was correct. There are also negative influences caused by missed quotes or under priced projects that question their business "direction".

Mr. Powell is a member of the Tucker Business Association Executive Board and charter member of the Tucker Historical Society in Tucker, Georgia USA.

E-Mail: powelltechgroup@mindspring.com